RETURNS

Returns & Refunds Policy

We want you to feel confident shopping with True Patch. If something isn’t right, we’re here to help.

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unused, unopened, and in original packaging

Proof of purchase is required

Returns must be requested within 14 days of arrival

Due to hygiene and safety reasons, opened or used transdermal patches cannot be returned.

To start a return, please contact us at truepatchau@gmail.com with:

Your order number

Reason for return

Our team will provide return instructions once your request is approved.

Once your return is received and inspected, we’ll notify you of the outcome.

Approved refunds will be processed back to your original payment method

Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

Original shipping fees are non-refundable